DOA GUARANTEE / RETURNS
If your plants are DOA, please provide us with pictures of the plants in their original packaging so we can verify and provide you with either a full refund or reshipment of the plants that died.
If you've received the wrong item due to an error on our side, we'll cover the cost of return shipping.
You should expect to receive your refund within 5 business days of providing us photos. However, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in Canada for a flat rate of just $13.49 $9.99 (limited time). Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our ship date is typically every Sunday with the exception of holidays and or reasons out of our control. Our ship date is also posted on the site and updated weekly.
Please also note that the shipping rates for plants and hardware may vary. Please select the correct shipping option at check out.
LOCAL PICK-UP IN TORONTO
For customers in the Greater Toronto Area we offer a pick-up option. We try to be flexible, but we typically meet customers somewhere convenient in mid-town Toronto on our posted shipping date. Once you place your order, we will contact you within 48 hours to arrange for pick-up.