110% DOA GUARANTEE / RETURNS
If your plants are DOA (Only applicable if Express option is chosen), please provide us with pictures of the plants in their original packaging on date of arrival, so we can verify and provide you with 110% money spent on plants back in the form of store credit*
Customers are responsible for checking their tracking number(s) regularly for updates and to make note of the expected delivery date and time. If you aren't available to take delivery of your order on the first attempt by the postal / courier service, the DOA guarantee doesn't apply.
If you've received the wrong item due to an error on our side, we'll cover the cost of return shipping.
You should expect to receive your store credit within 2-4 business days of providing us photos.
Aquascaperoom reserves the right to hold shipments due to weather or other uncontrollable factors. If you have any questions contact firstname.lastname@example.org
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*110% DOA Guarantee Excludes shipping and applicable taxes
If you decide to cancel your order you must do so within 48 hours of placing your order. Cancellation will result in a store credit. This can take 3-5 business days to show up in your Aquascaperoom account.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our shipping dates are regularly posted on the event calendar.
Please also note that the shipping rates for plants and hardware may vary. Please select the correct shipping option at check out.
We offer tiered shipping discounts based on the amount of your order across Canada. Summer shipping prices will be updated on May 1st.
Current shipping rates are shown below. For orders that are:
- Between $40 and $79: $13.99 regular (3-6 business days, NO DOA guarantee) / $24.99 express (1-3 business days, 110% DOA)
- Between $80 and $99: $10.99 regular (3-6 business days, NO DOA guarantee) / $21.99 express (1-3 business days, 110% DOA)
- Between $100 and $119: $8.99 regular (3-6 business days, NO DOA guarantee) / $19.99 express (1-3 business days, 110% DOA)
- Over $120: shipping is FREE regular (3-6 business days, NO DOA guarantee) / $15.99 express (1-3 business days, 110% DOA)
PROMOTIONS & SALES
Promotions and sale prices are only valid during duration of promo. Promotions and Sales run from Monday-Sunday unless otherwise specified.
Rain checks are not available during promotions
Orders placed prior to new promos cannot be price matched
*Coupons are not valid during store wide promotions. Unless otherwise specified.