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Shipping & Returns

 
 
 
 
 
 
 
 

110% DOA GUARANTEE / RETURNS

If your plants are DOA (Only applicable if Express option is chosen), please provide us with pictures of the plants in their original packaging on date of arrival, so we can verify and provide you with 110% money spent on plants back in the form of store credit*

Customers are responsible for checking their tracking number(s) regularly for updates and to make note of the expected delivery date and time. If you aren't available to take delivery of your order on the first attempt by the postal / courier service, the DOA guarantee doesn't apply.

If you've received the wrong item due to an error on our side, we'll cover the cost of return shipping.

You should expect to receive your store credit within 2-4 business days of providing us photos.

Aquascaperoom reserves the right to hold shipments due to weather or other uncontrollable factors. If you have any questions contact info@aquascaperoom.ca

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*110% DOA Guarantee Excludes shipping and applicable taxes

 

CANCELLATION

If you decide to cancel your order you must do so within 48 hours of placing your order. Cancellation will result in a store credit. This can take 3-5 business days to show up in your Aquascaperoom account.

 

SHIPPING

Our shipping dates are regularly posted on the event calendar. Regardless of which shipping option is selected at checkout, your order will be shipped on the next ship date according to our event calendar. We typically ship on Monday's to ensure your package does not extend over the weekend if any delays occur. 

Shipping Discounts

We offer tiered shipping discounts based on the amount of your order across Canada. 

Shipping Rates (possible shipping delays due to COVID-19).

 

Winter Rates: Winter Shipping Prices Begin November 1st (This date can change without notice depending on weather)

 

  • Between $40 and $79: $16.99 regular (3-7 business days, NO DOA guarantee) / $27.99 express (1-4 business days, 110% DOA
  • Between $80 and $99: $13.99 regular (3-7 business days, NO DOA guarantee) / $24.99 express (1-4 business days, 110% DOA
  • Between $100 and $119: $11.99 regular (3-7 business days, NO DOA guarantee) / $22.99 express (1-4 business days, 110% DOA)
  • Over $120: shipping is FREE regular (3-7 business days, NO DOA guarantee) / $19.99 express (1-4 business days, 110% DOA)

Why do we charge a few dollars more for winter shipping?

Temperatures during the Canadian winter season can become very frigid. To ensure we can still ship plants to you safely in colder weather, we must equip our packages with heat packs and insulation. This takes our packagers more time and increases our costs of material. 

 

Summer Rates: Summer Shipping Prices Begin April 30th (This date can change without notice depending on weather)

  • Between $40 and $79: $14.99 regular (3-7 business days, NO DOA guarantee) / $25.99 express (1-4 business days, 110% DOA)
  • Between $80 and $99: $11.99 regular (3-7 business days, NO DOA guarantee) / $22.99 express (1-4 business days, 110% DOA)
  • Between $100 and $119: $9.99 regular (3-7 business days, NO DOA guarantee) / $20.99 express (1-4 business days, 110% DOA)
  • Over $120: shipping is FREE regular (3-7 business days, NO DOA guarantee) / $17.99 express (1-4 business days, 110% DOA)

 Last Updated 2022-03-01

 

PROMOTIONS & SALES

Promotions and sale prices are only valid during duration of promo. Promotions and Sales run from Monday-Sunday unless otherwise specified. 

Rain checks are not available during promotions

Orders placed prior to new promos cannot be price matched

 

*Coupons are not valid during store wide promotions unless otherwise specified. 

 

Amanda MacKinnon (Facebook)

Express Shipping with DOA!

The customer service here was absolutely above and beyond! I had 2 items arrive in not so good health but that probably happened during shipping and not because of the company, regardless I was refunded the 110% store credit for the items. Everything was well packed upon my next order and even came with a 72hr heat pack for the plants! I will do a lot more shopping here and will recommend it to anyone! Thank you Aquascaperoom!

Amanda MacKinnon (Facebook)

Jenna Phinney  (Facebook)

⭐10 out of 10

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 stars would be a far more accurate rating

Jenna Phinney (Facebook)

Jonathan Podzyhun @greatascape

Aquascaperoom Is Excellent !

Excellent customer service , great products!

Jonathan Podzyhun @greatascape

Walter Murray (Facebook)

Keep up the great work Aquascaperoom!

just placed my third order I'm sure I'll be as happy as I was with last 2 orders can't wait for my new plants thanks in advance aquascape room

Walter Murray (Facebook)

Josh Payne (Facebook)

A+++ 5/5 Stars!

Great quality plants! Arrived super healthy and look forward to doing business in the future! A+++ 5/5 stars highly recommend!

Josh Payne (Facebook)

Michael Pace (Facebook)

10 out of 10!

I place a very rushed order and contacted them to see if i can pickup in person .. they worked with me 100% and i was able to meet and pickup .. that shows that they really care about customers and their needs .. i was so happy and grateful i will for sure be ordering from them again in the future

Michael Pace (Facebook)

Isobel Springett (Facebook)

FAST SHIPPING!

My plant order came fast and was in excellent condition. They're all thriving and were obviously well cared for before shipping. Great service and I'll be ordering again.

Isobel Springett (Facebook)

Juan Miguel C. Jara (Facebook)

Best Customer Service!

Such an amazing customer service. I ordered a few plants and some didnt look too good. I contacted them and they responded quickly. They took time to help me and walked me through what to do with the plants. They are very kind and understanding. I will be purchasing more from them in the future.

Juan Miguel C. Jara (Facebook)

Brittany Osmond (Facebook)

Only the best!

I’ve been using live plants in my aquariums for a little over two years. I get a lot of them from the aquascaperoom website. I have never had any problems, all the plants arrive very healthy and I bought their fertilizer tablets and liquid fertilizer and both are amazing for helping keep my plants healthy. They got so much variety on the website and the shipping is amazing. I can’t recommend them enough, you won’t be sorry you bought plants from this amazing business.

Brittany Osmond (Facebook)

Vincent Leroux  @drinksandscapes

Great Local Business

I have been in contact with the store since January in order to get the right selection of plants. Even with the pandemic and lack of supplies they were able to get my full selection which was pretty big. The quality of Tropica plants are impeccable. They answered all my questions and help me out with many tips regarding how to best plant my selection. If you wish to support a local business and get the best selection of plants 100% recommend using Aquascaperoom Canada.

Vincent Leroux @drinksandscapes