1. Where are you located? Can I visit your store?
We're based out of Toronto, but we're online only. This helps keep overhead low and we can pass those savings on to you.
2. Where do you ship?
We ship to anywhere in Canada.
3. How quickly will I get my plants?
This depends on when you place your order and where you are in Canada. We ship plants every Sunday and then it can take several days if you're out in British Columbia. Those living closer to Toronto will receive their plants sooner.
4. Can I pick-up my plants?
We do offer local pick-up for those in the Toronto area. We'll contact you 24-48 hours after you place your order to arrange a pick-up time and location.
5. Do you have an order minimum?
Yes, we have an order minimum (calculated before shipping and tax). The minimum is displayed on the checkout page.
6. What are your shipping costs?
Shipping is flat rate across Canada. As your order total grows, the shipping cost decreases. See our shipping page for more information.
7. When will you get more of XYZ?
We update our stock almost weekly. However, we're dependent on what our importer brings so we can't guarantee that a plant will be available by a particular date. If you choose to wait, you run the risk of other plants of interest will be purchased by someone else. If you're looking for multiple plants that are out of stock, send us a note and we'll see if we can most of them.
8. Do you pre-treat for snails and other pests?
Yes, we pre-treat our plants via a dip.
9. Why are my leaves yellowing and dying?
There are a few potential reasons: a) Firstly, some plants are grown out of water and go through a transition-phase once they're submerged. As part of this transition, some leaves may yellow and fall off. As long as you see new, green growth no need to worry. b) Secondly, being in a dark box for several days can cause some yellowing of older leaves. Just remove these yellow leaves and watch for new, green growth. c) Lastly, some plants drop some leaves when they're moved from one aquarium to the next due to a change in water parameters. Typically they'll go through an adjustment phase and then resume growth. This behaviour is more likely for advanced plants and rare for easy plants such as java moss, java fern, swords, vallisneria.