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Our Plant Sanitation Process

Like most of you, we started our aquarium journey as hobbyists. So it's our top priority to supply our customers with the quality that we would expect. We guarantee the best quality and satisfaction. One of the ways we do that is by sanitizing the plants we receive from our growers. We take a lot of pride in maintaining a pest and bacteria free plant from our tanks to yours. We take a few extra steps that most suppliers don't do.


Plant Package

Initial Rinsing

STEP ONE

Remove Loose Debris and Dead Leaves

When we receive our plants from our distributor they come packaged as shown in the image to the right. These plants were grown in and shipped from Florida and we don't know the exact conditions of the water they came from. The first step in our sanitary process is to remove any loose debris and dead leaves.

 

Chemical Bath Container

Plant Bath

STEP TWO

Chemical Bath

Once the dead leaves and debris are removed, we move on to a chemical "dip". The leaves are held in a mixture for a few seconds to kill any bacteria and critters that have come along for the ride. We keep the roots out of the mixture during this step as keeping roots healthy and undamaged is important for having them thrive when they arrive at your door.

 

5-Hour Plant Soak

STEP THREE

Agitate and Rest

After the chemical dip our plants will be agitated in clean, dechlorinated water. They will rest here for 5 hours. This step ensures the plants have been fully cleaned and are ready to enter our holding tanks. After 5 hours they will be visually inspected for any signs of bacteria and critters.

 

Plants Ready to Ship

STEP FOUR

Squeaky Clean

Once the plants have been visually inspected after their rest they go right into our holding tanks ready to be packaged and shipped to your door.

Amanda MacKinnon (Facebook)

Express Shipping with DOA!

The customer service here was absolutely above and beyond! I had 2 items arrive in not so good health but that probably happened during shipping and not because of the company, regardless I was refunded the 110% store credit for the items. Everything was well packed upon my next order and even came with a 72hr heat pack for the plants! I will do a lot more shopping here and will recommend it to anyone! Thank you Aquascaperoom!

Amanda MacKinnon (Facebook)

Jenna Phinney  (Facebook)

⭐10 out of 10

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 stars would be a far more accurate rating

Jenna Phinney (Facebook)

Jonathan Podzyhun @greatascape

Aquascaperoom Is Excellent !

Excellent customer service , great products!

Jonathan Podzyhun @greatascape

Walter Murray (Facebook)

Keep up the great work Aquascaperoom!

just placed my third order I'm sure I'll be as happy as I was with last 2 orders can't wait for my new plants thanks in advance aquascape room

Walter Murray (Facebook)

Josh Payne (Facebook)

A+++ 5/5 Stars!

Great quality plants! Arrived super healthy and look forward to doing business in the future! A+++ 5/5 stars highly recommend!

Josh Payne (Facebook)

Michael Pace (Facebook)

10 out of 10!

I place a very rushed order and contacted them to see if i can pickup in person .. they worked with me 100% and i was able to meet and pickup .. that shows that they really care about customers and their needs .. i was so happy and grateful i will for sure be ordering from them again in the future

Michael Pace (Facebook)

Isobel Springett (Facebook)

FAST SHIPPING!

My plant order came fast and was in excellent condition. They're all thriving and were obviously well cared for before shipping. Great service and I'll be ordering again.

Isobel Springett (Facebook)

Juan Miguel C. Jara (Facebook)

Best Customer Service!

Such an amazing customer service. I ordered a few plants and some didnt look too good. I contacted them and they responded quickly. They took time to help me and walked me through what to do with the plants. They are very kind and understanding. I will be purchasing more from them in the future.

Juan Miguel C. Jara (Facebook)

Brittany Osmond (Facebook)

Only the best!

I’ve been using live plants in my aquariums for a little over two years. I get a lot of them from the aquascaperoom website. I have never had any problems, all the plants arrive very healthy and I bought their fertilizer tablets and liquid fertilizer and both are amazing for helping keep my plants healthy. They got so much variety on the website and the shipping is amazing. I can’t recommend them enough, you won’t be sorry you bought plants from this amazing business.

Brittany Osmond (Facebook)

Vincent Leroux  @drinksandscapes

Great Local Business

I have been in contact with the store since January in order to get the right selection of plants. Even with the pandemic and lack of supplies they were able to get my full selection which was pretty big. The quality of Tropica plants are impeccable. They answered all my questions and help me out with many tips regarding how to best plant my selection. If you wish to support a local business and get the best selection of plants 100% recommend using Aquascaperoom Canada.

Vincent Leroux @drinksandscapes