Frequently Asked Questions — Aquarium Plants in Canada
Ordering & Pickup
Where are you located? Can I pick up my order?
We’re based in Pickering, Ontario and operate online to keep costs low for customers across Canada. Pickup: Currently unavailable. We’ll announce its return when confirmed.
Do you have an order minimum?
Yes. The shipping order minimum is $40 (before tax and shipping). There is no minimum for local pickup when available.
How do I add to my order after checkout?
Place a second order and choose Local Pickup to avoid extra shipping, then add a note to combine. Or email info@aquascaperoom.ca and we can issue a payable invoice for additions.
We typically ship plants on Mondays. Delivery times vary by province—destinations closer to the GTA arrive sooner; coastal provinces take longer.
What are the shipping options and differences?
We offer Express and Regular services via Canada Post, UPS, and FedEx. Express is faster and is the only method eligible under our DOA policy (see below).
How much does shipping cost?
Flat-rate shipping across Canada that decreases as your cart total increases. See our Shipping page for current rates.
Do you ship live aquarium plants during cold weather?
Yes. We use insulated, recycled mailers and add heat packs as needed. We also time shipments to minimize overnight holds in courier depots.
Do you ship aquarium plants across Canada?
Yes—our live freshwater aquarium plants are shipped safely across Canada with fast processing and careful packing.
Do you pre-treat plants for snails and other pests?
We treat plants prior to shipment and house each species in separate systems to limit contamination. Despite strict QC, snails or eggs can occasionally slip through. For a 100% pest-free option, choose tissue culture (in vitro) plants.
How can I avoid snails in my aquarium?
Choose tissue culture plants for a guaranteed pest-free start, or quarantine new plants and manually inspect before planting.
What should I do if I see snails?
Manual removal is best. Keep the tank very clean (avoid overfeeding; remove decay). Snail traps can help; natural predators (e.g., assassin snails) are an option if suitable for your setup.
Why are my leaves yellowing, melting, or falling off?
Plants often shed older leaves during transition into a new tank or after time in a dark box. This is normal. Look for white roots and new growth—signs the plant is healthy and adapting.
Which aquarium plants are best for beginners?
Java Fern, Anubias, Vallisneria, and Amazon Sword are reliable, low-maintenance choices that don’t require CO₂.
What is covered under your Dead on Arrival (DOA) policy?
Express-shipped orders are eligible. Minor yellowing/browning or a few melted leaves from transit is normal. A plant is DOA if it arrives fully mushy/rotten with no viable stems, leaves, or roots.
How do I submit a DOA claim?
Email doa@aquascaperoom.ca with clear photos of the plant in its original packaging and condition within 2 hours of delivery (courier timestamp). We typically reply within 24 hours. Eligible Express claims receive 110% store credit for the affected plant.
Log in, click the Aqua-Points icon (bottom-left), then use the green View button to generate a coupon (e.g., $5, $10). Apply the code at checkout. See the Aqua-Points page for a quick video.
Where are my Aqua-Points?
Points are deposited once your order status changes from Awaiting fulfillment to Shipped or Completed.
What is your coupon & sale policy?
Discounts apply at the time of purchase and can’t be applied retroactively to pending orders. Refunds from cancellations are processed after a sale period ends to keep pricing fair for everyone.
What’s the difference between ADA, Tropica, and unbranded tissue cultures?
ADA and Tropica 1-2-Grow are known for rigorous quality control and exclusive species. Unbranded cups are often budget-friendly; we curate options that meet our standards.
When will you get more of a specific plant?
We update stock almost weekly, depending on imports. If multiple items are out of stock, email us; you can also check our shipment calendar for estimated arrivals.
At Aquascaperoom Canada, we make it simple to buy healthy, aquarium plants across Canada. Whether you’re looking for beginner-friendly freshwater plants, rare ADA tissue cultures, or curated packages for a thriving aquascape, our team has been trusted by Canadian hobbyists since 2016. With fast delivery, a wide variety of live aquatic plants, and detailed care resources, we’re here to support every aquascaper on their journey.
