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Our Guarantee

 
 
 
 
 
 
 
 
 

110% DOA GUARANTEE / RETURNS

**Please read before placing your order**

We work hard to make sure plants arrive in good shape. The feedback we've received tells us we're doing a good job.

However, if your plants are DOA  'DEAD ON ARRIVAL' (only applicable if EXPRESS option is chosen), please provide us with pictures of the plants in their original packaging within 2 hours of arrival (info@aquascaperoom.ca), so we can verify and provide you with 110% money spent on plants back in the form of store credit*

We cannot provide a store credit for plants that have already been planted in your aqaurium. 

Customers who opt for REGULAR shipping DO NOT qualify under our Dead On Arrival Policy.

 

Your Responsibility

Customers are responsible for checking their tracking number(s) regularly for updates and to make note of the expected delivery date and time. If you aren't available to take delivery of your order on the first attempt by the postal / courier service, the DOA guarantee doesn't apply. 

If you've received the wrong item due to an error on our side, we'll cover the cost of return shipping.

You should expect to receive your store credit within 2-4 business days of providing us photos.

 

Studio Creations Policy

If a item from our Studio Creation Category arrives DOA. The credit will be restored for the plant portion of the item. (Example: Anubias Nana Attached to Stone arrives DOA. The 110% credit will be for the plant portion of the item only- NOT THE HARDSCAPE IT IS ATTACHED TO.)

 

Aquascaperoom does not offer refunds for Dead on Arrival plants. Refunds are only issued if the wrong plant is shipped. 

Aquascaperoom reserves the right to hold shipments due to weather or other uncontrollable factors. If you have any questions contact info@aquascaperoom.ca

Aquascaperoom is not responsible for missed shipments/ undeliverable items due to incorrect shipping information provided at checkout

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*110% DOA Guarantee Excludes shipping and applicable taxes.

 


Brittany Osmond (Facebook)

Only the best!

I’ve been using live plants in my aquariums for a little over two years. I get a lot of them from the aquascaperoom website. I have never had any problems, all the plants arrive very healthy and I bought their fertilizer tablets and liquid fertilizer and both are amazing for helping keep my plants healthy. They got so much variety on the website and the shipping is amazing. I can’t recommend them enough, you won’t be sorry you bought plants from this amazing business.

Brittany Osmond (Facebook)

Jenna Phinney  (Facebook)

⭐10 out of 10

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 stars would be a far more accurate rating

Jenna Phinney (Facebook)

Jonathan Podzyhun @greatascape

Aquascaperoom Is Excellent !

Excellent customer service , great products!

Jonathan Podzyhun @greatascape

Walter Murray (Facebook)

Keep up the great work Aquascaperoom!

just placed my third order I'm sure I'll be as happy as I was with last 2 orders can't wait for my new plants thanks in advance aquascape room

Walter Murray (Facebook)

Josh Payne (Facebook)

A+++ 5/5 Stars!

Great quality plants! Arrived super healthy and look forward to doing business in the future! A+++ 5/5 stars highly recommend!

Josh Payne (Facebook)

Michael Pace (Facebook)

10 out of 10!

I place a very rushed order and contacted them to see if i can pickup in person .. they worked with me 100% and i was able to meet and pickup .. that shows that they really care about customers and their needs .. i was so happy and grateful i will for sure be ordering from them again in the future

Michael Pace (Facebook)

Isobel Springett (Facebook)

FAST SHIPPING!

My plant order came fast and was in excellent condition. They're all thriving and were obviously well cared for before shipping. Great service and I'll be ordering again.

Isobel Springett (Facebook)

Amanda MacKinnon (Facebook)

Express Shipping with DOA!

The customer service here was absolutely above and beyond! I had 2 items arrive in not so good health but that probably happened during shipping and not because of the company, regardless I was refunded the 110% store credit for the items. Everything was well packed upon my next order and even came with a 72hr heat pack for the plants! I will do a lot more shopping here and will recommend it to anyone! Thank you Aquascaperoom!

Amanda MacKinnon (Facebook)

Juan Miguel C. Jara (Facebook)

Best Customer Service!

Such an amazing customer service. I ordered a few plants and some didnt look too good. I contacted them and they responded quickly. They took time to help me and walked me through what to do with the plants. They are very kind and understanding. I will be purchasing more from them in the future.

Juan Miguel C. Jara (Facebook)

Vincent Leroux  @drinksandscapes

Great Local Business

I have been in contact with the store since January in order to get the right selection of plants. Even with the pandemic and lack of supplies they were able to get my full selection which was pretty big. The quality of Tropica plants are impeccable. They answered all my questions and help me out with many tips regarding how to best plant my selection. If you wish to support a local business and get the best selection of plants 100% recommend using Aquascaperoom Canada.

Vincent Leroux @drinksandscapes