110% DOA GUARANTEE / RETURNS
We work hard to make sure plants arrive in good shape. The feedback we've received tells us we're doing a good job.
However, if your plants are DOA (only applicable if Express option is chosen), please provide us with pictures of the plants in their original packaging on date of arrival, so we can verify and provide you with 110% money spent on plants back in the form of store credit*
Customers are responsible for checking their tracking number(s) regularly for updates and to make note of the expected delivery date and time. If you aren't available to take delivery of your order on the first attempt by the postal / courier service, the DOA guarantee doesn't apply.
If you've received the wrong item due to an error on our side, we'll cover the cost of return shipping.
You should expect to receive your store credit within 2-4 business days of providing us photos.
Aquascaperoom reserves the right to hold shipments due to weather or other uncontrollable factors. If you have any questions contact firstname.lastname@example.org
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*110% DOA Guarantee Excludes shipping and applicable taxes