Our Guarantee

110% DOA GUARANTEE / RETURNS

**Please read before placing your order**

We work hard to make sure plants arrive in good shape. The feedback we've received tells us we're doing a good job.

However, if your plants are DOA  'DEAD ON ARRIVAL' (only applicable if EXPRESS option is chosen), please provide us with pictures of the plants in their original packaging within 24 hours of arrival (info@aquascaperoom.ca), so we can verify and provide you with 110% money spent on plants back in the form of store credit*

We cannot provide a store credit for plants that have already been planted in your aquarium. 

Customers who opt for REGULAR shipping DO NOT qualify under our Dead On Arrival Policy.

 

Your Responsibility

Customers are responsible for checking their tracking number(s) regularly for updates and to make note of the expected delivery date and time. If you aren't available to take delivery of your order on the first attempt by the postal / courier service, the DOA guarantee doesn't apply. 

If you've received the wrong item due to an error on our side, we'll cover the cost of return shipping.

You should expect to receive your store credit within 2-4 business days of providing us photos.

 

Studio Creations Policy

If a item from our Studio Creation Category arrives DOA. The credit will be restored for the plant portion of the item. (Example: Anubias Nana Attached to Stone arrives DOA. The 110% credit will be for the plant portion of the item only- NOT THE HARDSCAPE IT IS ATTACHED TO.)

 

Aquascaperoom does not offer refunds for Dead on Arrival plants. Refunds are only issued if the wrong plant is shipped. 

Aquascaperoom reserves the right to hold shipments due to weather or other uncontrollable factors. If you have any questions contact info@aquascaperoom.ca

Aquascaperoom is not responsible for missed shipments/ undeliverable items due to incorrect shipping information provided at checkout

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*110% DOA Guarantee Excludes shipping and applicable taxes.