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COVID-19

2020-04-16

Dear Scapers,

Its been an extremely busy week for our team and we want to take the first part of this update to thank everyone again for the continued support and business. It is very much appreciated. Now lets get to the meat and potatoes of some of the hurtles we have had over the last few weeks...

Shipping, Many of you have placed orders recently and have had shipments go out are wondering about Canada Post's tracking updates. Canada Post's web tracking and facilities are over whelmed currently, so there is a 1-2 delay in tracking updates. If it seems like your parcel tracking hasn't been updated, please be patient with us as this is the new normal until they catch up on their back log. This is why we recommend choosing our DOA option at checkout as we will cover any plants that arrive dead.

Recent Orders, If you had a tracking number update emailed to you the last digit was missing on some of the updates. Please log into your aquascaperoom account and go to the orders section. Select your recent order and near the bottom right of the page will be the updated tracking number.

Inventory and Stock, We are combing through suppliers to try and get our store fully stocked however, it's becoming more and more difficult as they rely on their suppliers as well.

Stress and Anxiety, We think its important to talk about something that we all experience and deal with and no better time to talk about it than during this global pandemic. A lot of people are out of work, stuck at home, unable to do the things they want to do. This can be stressful for everyone including young children. Aquariums are known to be a great stress and anxiety relief, so lets use this hobby to help heal. Studies have found that aquarium-watching helps reduce stress and anxiety, increase feelings of relaxation, and decrease heart rate and muscle tension. This can also be an opportunity to teach your children, spark Imagination, Encourage Relaxation, Develop an Appreciation of Nature, Encourage Scientific Exploration and Discovery and last but not least it encourages some good quality family time.

If you have any questions about anything posted here please send us an email info@aquascaperoom.ca

Please stay safe and keep scaping!

AR Team

 

2020-04-05

Dear Scapers,

Firstly, we want to thank each and everyone of you who have been messaging us asking how we are doing and continuing to support Aquascaperoom. It gives us a lot of encouragement during this difficult time to continue to help support our hobbyists across Canada, even if gathering supplies on our end is becoming increasingly more difficult with each passing week. We won't give up!

This weeks update is to discuss the impacts of shipping during this unprecedented time. The good news is we are continuing to ship across Canada (This can change quickly so make sure you check our shipping-calendar before placing an order). As more businesses close their doors, they're quickly adopting product shipping which is causing a back log in our Canadian couriers. We have seen some delays with our packages which is why we are no longer shipping Tuesdays and Wednesdays. We will continue to ship on Mondays only, in order to provide enough time for shipments to arrive before the weekend. Luckily the weather is favorable for plants and they can withstand the extra day or two if they happen to get delayed.

We continue to recommend upgrading to the Express 110% DOA shipping option at checkout. This will provide you with upgraded shipping as well as 110% DOA Guarantee in the event anything arrives dead.

 

Thank you for your continued support!

Stay Safe and Keep Scaping.
 
 

AR Team

 

2020-03-24

Dear Scapers,

We hope everyone is doing well and staying safe during this extraordinary time. We want to firstly send our best wishes to those who have been affected by the COVID-19 outbreak directly and indirectly. As we continue to follow our provincial and federal direction, we will be giving weekly updates on how these new measures affect Aquascaperoom. We are currently scheduled to ship Monday March 30th and the 31st. Our Tropica product inventory will be affected as Tropica Canada will no longer be receiving shipments from Denmark after next week. We will be limited to the local stock that they grow in their own green house in British Columbia. The time frame for this change from Tropica is unknown at the moment but we will keep you updated as things change.

2020-03-19

Dear Scapers,

With the recent COVID-19 news and the events that have us all concerned, we are updating you on how these latest developments impact Aquascaperoom. With the recent announcement of Canada restricting travel and closing its boarders to the US, our operation is becoming more negatively impacted. Our suppliers are having a harder time finding air freight space which makes bringing in new plants more difficult. Florida, parts of Europe and Asia are where the majority of our plants come from and we are afraid that they will only become harder to get.

We are still scheduled to ship packages on Monday March 23rd however, with things changing by the day, we are unsure of what will happen the following week. This means our Shipping Schedule will only be updated to the current shipping cycle.

We are in constant communication with our suppliers and we'll continue to work hard to make sure we inform our customers on any new developments that may effect Aquascaperoom. We ask that you keep in mind that with the speed of changes in government regulations, so will our situation. Please stay safe and as always, scape on!

Best Regards,

AR Team


Walter Murray (Facebook)

Keep up the great work Aquascaperoom!

just placed my third order I'm sure I'll be as happy as I was with last 2 orders can't wait for my new plants thanks in advance aquascape room

Walter Murray (Facebook)

Meghan Davidson (Google)

Only the best!

Amazing quality plants and amazingly packed! I don't think I will buy my aquatic plants from anywhere else! Also, amazing customer service! My LONGWEEKEND code didn't work so they refunded me the difference the next day! Highly highly recommend!!! Thank you so much aquascaperoom!!!

Meghan Davidson (Google)

John Burrows  (Google Review)

Willing To Help!

100% satisfied with the service I received. I am new to the hobby and Leo took the time to answer any questions I had and even suggested a few products to help my plants thrive in their new home without harming any live stock.

John Burrows (Google Review)

Vincent Leroux  @drinksandscapes

Great Local Business

I have been in contact with the store since January in order to get the right selection of plants. Even with the pandemic and lack of supplies they were able to get my full selection which was pretty big. The quality of Tropica plants are impeccable. They answered all my questions and help me out with many tips regarding how to best plant my selection. If you wish to support a local business and get the best selection of plants 100% recommend using Aquascaperoom Canada.

Vincent Leroux @drinksandscapes

Andrew Wilson  (Google Review)

Amazing Service

Great service. On time Toronto pick-up. Received a follow-up email from Leo the next day asking about my satisfaction with their products and service. That doesn't happen everyday and it was very much appreciated. I will buy from Aquascaperoom again soon.

Andrew Wilson (Google Review)

Juan Miguel C. Jara (Facebook)

Best Customer Service!

Such an amazing customer service. I ordered a few plants and some didnt look too good. I contacted them and they responded quickly. They took time to help me and walked me through what to do with the plants. They are very kind and understanding. I will be purchasing more from them in the future.

Juan Miguel C. Jara (Facebook)

Brittany Osmond (Facebook)

Only the best!

I’ve been using live plants in my aquariums for a little over two years. I get a lot of them from the aquascaperoom website. I have never had any problems, all the plants arrive very healthy and I bought their fertilizer tablets and liquid fertilizer and both are amazing for helping keep my plants healthy. They got so much variety on the website and the shipping is amazing. I can’t recommend them enough, you won’t be sorry you bought plants from this amazing business.

Brittany Osmond (Facebook)

Jenna Phinney  (Facebook)

⭐10 out of 10

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 stars would be a far more accurate rating

Jenna Phinney (Facebook)

Jonathan Podzyhun @greatascape

Aquascaperoom Is Excellent !

Excellent customer service , great products!

Jonathan Podzyhun @greatascape

Josh Payne (Facebook)

A+++ 5/5 Stars!

Great quality plants! Arrived super healthy and look forward to doing business in the future! A+++ 5/5 stars highly recommend!

Josh Payne (Facebook)

Michael Pace (Facebook)

10 out of 10!

I place a very rushed order and contacted them to see if i can pickup in person .. they worked with me 100% and i was able to meet and pickup .. that shows that they really care about customers and their needs .. i was so happy and grateful i will for sure be ordering from them again in the future

Michael Pace (Facebook)

Isobel Springett (Facebook)

FAST SHIPPING!

My plant order came fast and was in excellent condition. They're all thriving and were obviously well cared for before shipping. Great service and I'll be ordering again.

Isobel Springett (Facebook)

Amanda MacKinnon (Facebook)

Express Shipping with DOA!

The customer service here was absolutely above and beyond! I had 2 items arrive in not so good health but that probably happened during shipping and not because of the company, regardless I was refunded the 110% store credit for the items. Everything was well packed upon my next order and even came with a 72hr heat pack for the plants! I will do a lot more shopping here and will recommend it to anyone! Thank you Aquascaperoom!

Amanda MacKinnon (Facebook)